Maintenance Supervisor - Cassell Ridge

POSITION SUMMARY

At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies.

Elmington focuses on providing the best service to our residents and our owners!

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

• Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle “good for the hive, good for the bee.”
• By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.
• Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.
• Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

As the Maintenance Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry.

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Supervises the maintenance of the physical condition of the property.
• Utilizes hand tools and power tools to participate in upkeep.
• Oversees the removal of debris and other objects from the property.
• Responds to issues outside of normal work schedule when required.
• Professional and timely responses to all work orders.
• Ensures the adherence to all company policies and procedures.
• Performs all other duties as assigned.

• Supervises the workflow for the service staff and delegates workload to staff.
• Meets and exceeds budget expectations for expenditures.
• Orders supplies, materials, and tools as needed.
• Ability to diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license is required), general carpentry, pool care, and roof and gutter repairs.
• Address issues with landscaping and snow/ice removal.
  
  Communicate effectively with residents and coworkers even in difficult situations.
• Perform service requests correctly and promptly.
• Operating computers and other technological devices to access email, and company-utilized software.
• Successfully execute Elmington's non-negotiables for service work orders and vacant turn times.
• Proven leader, forward thinker, innovative, and driven.
• Performs all other duties as assigned.

• Required: Candidates must hold at least one of the following certifications. If not currently certified, the selected candidate must obtain the required certification within 60 days of employment.
• EPA Section 608 Certification (HVAC):
  Required for technicians handling refrigerants in HVAC systems. Ensures compliance with federal environmental regulations.
• HVAC Certification:
  May include certifications such as HVAC Excellence or equivalent that validate HVAC-specific technical skills.
• Preferred:
• OSHA 10 or OSHA 30 Certification:
  Demonstrates general workplace safety knowledge, particularly valuable in construction and technical environments.
• CPO (Certified Pool Operator):
  Beneficial for roles involving pool and spa maintenance; includes training in water quality, safety, and mechanical systems.
• Plumbing or Electrical Licenses:
  Depending on state requirements, licenses or certifications in…