Processing Agent

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Base pay range

$15.00/hr - $16.00/hr

Job Title

Processing Agent

Company

Blue Line Solutions, LLC

Location

Knoxville, TN

Company Overview

Blue Line Solutions is a mission‑driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. As a growing organization committed to excellence and integrity, we seek talented individuals who share our dedication to protecting lives and improving safety through cutting‑edge technology.

Position Summary

We are seeking a Processing Agent to serve as a key point of contact between Blue Line Solutions and the public, law enforcement agencies, and internal teams. This position plays a vital role in managing citation payments and maintaining strong working relationships with Chiefs of Police and government officials. The ideal candidate will have excellent communication, customer service, and relationship‑building skills, along with a commitment to accuracy, professionalism, and confidentiality.

Key Responsibilities

• Process citation payments received by phone using citation management software.
• Handle citation processing for multiple police agencies.
• Speak with violators, answer general inquiries, and provide a respectful customer experience.
• Communicate professionally with Chiefs of Police and command‑level officials as needed.
• Process check payments and address changes as requested.
• Assist Mail Room staff with duties, if requested.
• Support management, team leads, or executive members with assigned tasks and projects.
• Maintain standards for accuracy, efficiency, and dependability as set by management.
• Perform other duties as assigned by the direct supervisor.

Qualifications Education & Experience

• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in customer service, administrative support, or law enforcement‑related fields is a plus.
• Familiarity with citation or records management software preferred.

Top Skills

• Strong interpersonal and communication skills
• Customer service and conflict resolution
• Attention to detail and data accuracy
• Ability to handle sensitive or confidential information
• Relationship‑building with law enforcement and government officials
• Multitasking and time management
• Dependability and professionalism

Preferred

• Experience working with law enforcement agencies or government offices
• Familiarity with phone payment processing or citation management systems

Ideal Candidate Traits

• Honest, respectful, and dependable
• Calm and professional in interactions with the public and officials
• Responsive to direction and adaptable to changing duties
• Strong team player with a commitment to operational excellence
• Motivated to maintain high standards of quality and service

Reporting Relationships

This role reports directly to the Director of Processing Operations and collaborates regularly with Mail Room staff, law enforcement liaisons, and management team members.

Pay

$15.00 - $16.00 per hour

Benefits

• Health insurance
• Dental insurance
• 401k
• PTO
• Paid Holidays

Schedule

• Monday to Friday, Day Shift
• In‑person

Why Join Blue Line Solutions?

• Contribute to a mission that supports safer roads and stronger communities.
• Join a supportive, professional team committed to service excellence.
• Enjoy a stable work environment with opportunities for growth.
• Build meaningful relationships with law enforcement and public agencies.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Public Safety

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