Supervisor,Mailroom Job Knoxville area,Tennessee USA,Transportation

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim

A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to provide front line support for day‑to‑day mailroom activities.

In this role you will:

Supervise and direction and support to mailroom team; coordinate and deliver all incoming, outgoing, inter-campus mail; direct last‑minute requests

Manage and create overnight shipping accounts (EDI); work directly with our Fed Ex Account Manager to resolve discrepancies

Maintain departmental post office boxes, permits, and expense records; reconcile transactions for shipping, handling, and supply

Reconcile overnight shipping and postal service discrepancies allocated to travel centers; perform chargebacks

Resolve shipping or postal discrepancies for campus personnel and vendors; ensure incorrect or undeliverable mail is returned or revised

Provide assistance and recommendations to team members for postal service options, comparative costs, and delivery methods

Perform periodic inventory reconciliation of supply items and postage

Create shipping accounts for all corporate offices, regional managers, and travel centers; reconcile incorrect parcel shipments

Maintain a training program for all suspicious packaging and reporting methods

Provide pickup, delivery, and personal courier services for the executive staff; set up meeting spaces for training and special events

Establish a point‑of‑contact and location for incoming and outgoing mail for all departments

Qualifications

High school diploma or equivalent certificate required
Valid Tennessee state driver’s license required
Minimum three years’ mailroom experience required
Intermediate Microsoft Office skills
Proficient in mathematical calculations
Fed Ex Ship Manager
Excellent written and verbal communication skills
Customer service oriented
Ability to collaborate and work as a member of a team
Strong attention to detail
Ability to work in heavily populated areas during normal work hours
Ability to multitask
Strong organizational skills
Ability to direct team member activities
Lift and move 50 pounds
Ability to load and unload vehicles
Exposure to inclement weather

Additional Information

Nation‑wide Medical Plan/Dental/Vision
401(k) Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Weekly Pay

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Job Posting Language

Supervisor, Mailroom