Dispatch Associate

Dispatcher

We’re hiring Dispatchers that will respond to emergency and non‑emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care for our customers.

• Understand and adequately implement the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocate EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Be responsible and accountable for completeness and accuracy of paperwork related to the position prior to completion of shift.
• Ensure accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Generate applicable reports and verify their accuracy.
• Assist in locating scenes of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relay instructions from supervisors, messages, and emergency information.
• Maintain a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follow established parameters/formats in receiving requests for service.
• Use all assigned equipment—including computer, printers, 911 equipment, recording devices, telephones, and other equipment as directed by superiors.

• High school diploma or equivalent.
• Minimum medical training or telecommunications experience, or at least one year’s experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to the dispatcher.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non‑emergency calls.
• Ability to understand basic computer applications.

• Experience in the healthcare industry.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.