Groups Bookings Support Officer

About you

You are a highly organised and customer-focused individual with excellent communication and administrative skills. You enjoy working in a busy environment where no two days are the same and take pride in delivering a professional, efficient and friendly service to customers and colleagues alike.

Working as part of Tatton Park’s marketing team, you will support the end-to-end group bookings process, responding to enquiries, processing bookings and payments, coordinating information across teams, and helping to ensure Tatton’s group visitors receive an excellent experience. You will be confident managing a variety of administrative tasks, maintaining accurate records for Travel Trade contacts, producing correspondence and invoices, and supporting the smooth operation of the bookings function.

You will have good judgement, strong attention to detail, and the ability to prioritise competing demands while working within established procedures and deadlines. A proactive and flexible approach is essential, along with a commitment to providing high standards of customer service.

• Experience working in a customer service, sales, bookings or administrative environment.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Good ICT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
• Strong numeracy and literacy skills, including the ability to process invoices and booking information accurately.
• The ability to work effectively as part of a team and build positive working relationships.
• Good problem-solving skills and the ability to manage enquiries professionally and efficiently.
• A patient, professional and customer-focused approach.
• An understanding of confidentiality, data protection and information handling requirements.
• The ability to converse confidently with customers and provide clear, accurate written and verbal communication.

To find out more about the essential and desirable criteria for the role, please refer to the Job Description and Person Specification.

• Enhanced annual leave
  - Start with an impressive 34 days of annual leave
  (pro rata, including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Salary sacrifice green car scheme
  - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme.
  There’s no credit checks, no deposits
  , just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension
  -Secure your future with our career average pension
  , where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme
  - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led…