Service Administrator

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator. This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities. The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits include:

Salary between £28,000 and £32,000, depending on experience
Company pension scheme
Enhanced holiday entitlement
Staff discounts on vehicle purchases and services
Ongoing manufacturer-accredited training
Clear career progression routes within a highly regarded dealer group
Working in a professional, friendly environment at a prestigious dealership in Knutsford Duties of a Service Administrator:

Create, update, and manage job cards accurately to facilitate efficient workshop workflow
Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator
Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
Explain completed work to customers, ensuring they understand and approve services carried out
Collaborate with the service team to uphold high customer satisfaction standards
Adhere to health and safety regulations, maintaining compliance with dealership policies

Requirements of a Service Administrator:

Full UK driving licence
Proven customer service skills, with the ability to build rapport and handle queries professionally
Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
Smart appearance and a professional attitude to represent a premium brand
Basic understanding of vehicle mechanics or willingness to learn
Excellent communication skills and the ability to work effectively within a team Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Knutsford and Cheshire, today to discover more about this fantastic Service Administrator opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today