Helpdesk Operator

£25,000 to £26,000 per year, Free Parking, Free Lunch, Pension

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 28/03/2026

Are you the calm, solutions-focused person everyone turns to when something needs sorting?

We're looking for a Helpdesk Operator to join a friendly, long-established business at their Knutsford head office.

As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK.

• Providing guidance on internal systems, business processes and day-to-day queries.
• Handling a wide variety of queries from system access to process guidance.
• Logging and tracking queries through to full resolution.
• Communicating clearly and calmly with staff at all levels.
• Learning and supporting the company's bespoke internal systems.

• Experience as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or similar role involving supporting and problem-solving for others.
• Excellent communication and customer service skills.
• Confident, calm, and professional when dealing with queries.
• Strong attention to detail and a can-do attitude.
• Ability to take ownership and follow issues through to completion.
• Keen to learn new systems and processes.

• £26,000 per annum.
• Full-time, 35 h per week (8:00-16:00 / 9:00-17:30 shifts).
• 25 days holidays (bank holidays).
• Free on-site lunch served daily in the staff canteen.
• Free Parking.
• Pension Scheme.
• Summer BBQ, Christmas party, and long-service rewards.
• Genuine career stability in a supportive, family-feel environment.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days, your application has been unsuccessful.

Please check our website and apply directly for any other suitable positions you see.

We apologise that we are unable to contact everyone in person and thank you for your interest.