Customer Service Advisor

Overview

Elis is a leading multi-service provider, offering textile, hygiene, and facility services solutions. Within our Cleanroom Division
, we provide specialist textile solutions tailored for controlled environments like pharmaceutical, biotech, medical device, and microelectronics industries. Our Cleanroom Services are certified, sustainable, and fully compliant with the strictest industry standards – ensuring that our clients always meet theirs. We're growing and are on the lookout for a Customer Service Advisor who can help us continue to deliver the gold standard in cleanroom support and care.

As a Customer Service Advisor
, you will be a key point of contact for our Cleanroom clients, ensuring their needs are met efficiently and professionally. This is an exciting opportunity to work with a highly specialised team in a unique and regulated industry.

• Handle inbound customer queries via phone and email in a timely and professional manner.
• Coordinate with internal departments (Production, Stores, Transport, Quality, and Account Management) to ensure a seamless service.
• Manage Cleanroom consumables orders and track supplier delivery times.
• Provide accurate customer quotes and support changes in delivery or collection schedules, including around Bank Holidays.
• Make customer satisfaction calls and contribute to improving service delivery.
• Maintain accurate customer data using internal systems (ABS).

• Proven customer service experience – ideally in a technical or regulated industry.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and the ability to manage multiple priorities.
• Calm and professional manner, even under pressure.
• Competent in Microsoft Office (Excel, Word, Outlook).
• Fluent in English (written and spoken).
• Team player with a can-do attitude.

• 29 Days Holiday
• Employee Assistance Programme
• Competitive salary: £28,000.00 per annum
• Be part of a company committed to innovation, sustainability, and safety.
• Gain experience in a unique and growing sector – Cleanroom Solutions.
• Access to learning and development opportunities.
• Work in a collaborative and supportive environment.

Interested? Then apply online! Your contact person:

Claudia Cronin
HR & Talent Resourcing Manager
Tel: