Customer Services Administrator

Customer Service Administrator

About the Team

You'll be joining a friendly and supportive team that prides itself on delivering excellent customer service. Working alongside experienced colleagues, you'll receive full training and have the opportunity to develop your skills within a growing business that values teamwork, customer care and continuous improvement.

Due to continued growth, our client is looking to recruit a Customer Service Administrator to support their busy operations team.

The Role

This is an excellent opportunity for someone at the beginning of their career who has gained around 6-12 months' experience in an administration or customer service role and is looking to build their skills in a supportive office environment.

Reporting to the Service Manager, you'll provide day-to-day administrative support while assisting customers with enquiries and ensuring a smooth customer experience. Full training will be provided, so a positive attitude and willingness to learn are just as important as previous experience.

Key Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide excellent customer service and ensure queries are resolved promptly.
• Prepare customer quotations and supporting documentation.
• Update and maintain accurate customer records using the company's internal system.
• Liaise with colleagues and external suppliers to help coordinate customer requests.
• Support the wider team with general administrative tasks.
• Ensure all customer information is recorded accurately and kept up to date.

About You

We're looking for someone who is enthusiastic, organised and enjoys helping people.

Ideally, you'll have:

• 6-12 months' experience in an administration, customer service or office support role.
• A friendly and professional telephone manner.
• Good written and verbal communication skills.
• Basic IT skills, including Microsoft Office.
• Strong attention to detail and good organisational skills.
• The ability to manage your workload and work to deadlines.
• A positive attitude, willingness to learn and a proactive approach.

What's on Offer

This is a fantastic opportunity to join a growing business that is committed to delivering outstanding customer service while making a positive environmental impact. You'll receive full training, ongoing support and the opportunity to develop your career within a friendly and collaborative team.