Customer Support Specialist

Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide.

This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. You’ll join a collaborative team where your ideas and customer insights can influence both products and processes.

Your responsibilities will include:

• Responding to inbound customer enquiries and providing clear, practical solutions.
• Understanding customer requirements and helping users make effective use of the products.
• Gathering and analysing feedback to identify opportunities for improvement.
• Working with product, marketing and other teams to turn customer insights into action.
• Improving support processes and customer interactions, using technology and automation where appropriate.
• Taking ownership of issues and coordinating with colleagues to resolve them.

Essential requirements include:

• 2–3 years’ experience in a customer-facing role.
• A bachelor’s degree graded 2:1 or above.
• Strong data analysis skills, with the ability to use insights to inform decisions.
• Excellent communication and collaboration skills.
• The ability to understand customer needs and respond with empathy.
• Strong organisational skills, including prioritising competing demands and seeing tasks through to completion.
• A practical approach to problem-solving and attention to detail.

Experience in cybersecurity or technology would be advantageous, alongside project management, handling complex customer accounts, or using Salesforce or a similar CRM platform.

You’ll join a business that values collaboration, customer service and continuous learning. There’s scope to contribute ideas, improve processes and develop your skills with support from your team.