Product Designer

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join Barclays as a Product Designer
, playing a key role within the Customer Care technology space. In this role, you will shape the future of colleague-assisted experiences across a range of globally used customer and colleague servicing platforms, designing intuitive interfaces and seamless user experiences for the tools used by frontline teams every day. You will help reimagine how colleagues support customers through technology and contribute to a major transformation programme, as Customer Care platforms evolve toward greater automation and AI-driven capabilities, fundamentally changing how the bank delivers service to millions of customers.

• Expertise in Figma and modern UX/UI design practices.
• Expertise in user experience techniques and principles, with strong strategic thinking and hands‑on design experience.
• A strong portfolio demonstrating extensive experience in designing complex applications.
• Experience working in agile delivery environments within cross‑disciplinary feature teams.
• The ability to interact directly with users and stakeholders, quickly understanding business requirements and workflows.

• BSc degree or equivalent in a relevant user experience, design, or software‑related discipline.
• Experience in the fintech industry or experience designing financial products.
• Experience designing AI-driven experiences.
• Solid knowledge of HTML, CSS, or JavaScript.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate can be based in Knutsford (Radbroke Hall) or Manchester (Piccadilly Place).

To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs.

• Conceptualisation, design and implementation of user‑centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics.
• Collaboration with cross‑functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user‑centred design principles. Advocate and champion Design Principles within the organisation.
• Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Securing governance oversight and providing design assurance.
• User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the overall user experience and translate these into commercial and customer outcomes.
• Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives…