People & Culture Advisor - Human Resources

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision. This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone's responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional.

At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.

This role is hybrid from our Knutsford office - with a strong and deliberate emphasis on Employee Relations (ER).

Our People & Culture Advisors are trusted advisers who influence, challenge and build effective relationships at all levels across the business. They work independently managing a high-volume of ER caseloads, supporting and coaching managers, and ensuring cases are progressed promptly, fairly and consistently. Alongside ER delivery, they own the end-to-end onboarding experience and design practical, innovative people process that improve service quality, efficiency and employee experience.

The ideal candidate for this role must be able to operate confidently from day one, exercise sound judgement, identify and elevate material risk, and work collaboratively with the Senior People & Culture Operations Manager and Senior People & Culture Business Partners. The ability to balance empathy and employee experience with commercial awareness, consistency and risk management is key. Someone proactive, curious and improvement-focused, with the ability to turn ideas into workable, sustainable processes will thrive in this environment!

• Onboarding & Induction
  • Creating a competitive, consistent and welcoming onboarding experience that reflects Prime's culture and gives new starters the clarity, tools, relationships and support needed to succeed quickly.
  • Partnering with line managers, VPs, Business Heads, Recruitment, IT and Employee Experience to ensure contracts, data, equipment, system access, induction plans and role expectations are ready at the right time.
  • Gathering feedback and using onboarding data and early employee experience insights to continually improve the journey across locations and employee groups.
• Employee Relations
  • Day-to-day ownership of a considerable, high-volume portfolio of ER cases, independently progressing matters from initial assessment through to resolution.
  • Managing complex and sensitive disciplinary, grievance, performance, capability, conduct, attendance and long-term sickness cases, as well as appeals and flexible working matters.
  • Leading or supporting fair and thorough investigations, including scoping allegations, preparing questions, interviewing witnesses, evaluating evidence and producing clear, balanced investigation reports and recommendations.
  • Advising and coaching managers through informal and…