Service Transition Manager - ITIL

We're looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You'll ensure every stage of the service lifecycle is considered-from project approval through to deployment and early-life support.

Key Responsibilities

Own and manage end‑to‑end service transition for multiple projects.
Coordinate acceptance, testing, deployment, risk evaluation, and early life support activities.
Translate and validate service requirements, ensuring deliverables meet operational quality standards.
Work closely with project teams, service owners, support teams, change management, and engineering.
Promote Agile working and IT service management best practices.
Ensure alignment to security, application, and architecture standards, maintaining clear documentation and knowledge articles.

Skills & Experience
IT service environment within a complex organisation.
Strong background in service transition, change delivery (Waterfall & Agile), and ITIL processes.
Ability to understand cloud, SaaS, and on‑premise architecture.
Experience designing support models and working with diverse stakeholders.
Excellent communication, analytical, and problem‑solving skills.
Confident presenting to senior audiences and training teams on best practice.
Structured thinker able to work in ambiguous environments and manage multiple stakeholders.

Desirable

Degree in IT or related field.
Experience in financial services or regulated industries.
ITIL certifications, Dev Ops/Service Now knowledge.
Strong Microsoft Office skills.
Experience working with outsourced or external delivery partners.
Understanding of scalable architectures and project governance.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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