IDV Business Analyst

Company Description

Hello Kindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: September 30, 2026

Work set up: Hybrid, 60% office and 40% remote (must be eligible for BPSS)

Our client in the Information Technology and Services industry is looking for a IDV Business Analyst to translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. The role ensures the solution delivers real-world benefits for Helpdesk teams and end users, supporting security transformation and improved operational outcomes across identity verification processes.

• Capture and refine requirements for Helpdesk and Self-Service IDV.
• Map current and future user journeys and identify friction points.
• Document POC criteria, success measures, and acceptance conditions.
• Support testing, stakeholder workshops, and readiness activities.
• Ensure alignment to Strategic
  003.1.1 and Strategic
  003.1.2 outcomes.
• Translate business challenges into validated user journeys and functional requirements.
• Articulate business impact and operational improvements linked to identity verification processes.

• Strong Business Analyst capability within IAM, authentication, or security transformation environments.
• Experience writing user journeys, epics, acceptance criteria, and process flows.
• Strong stakeholder-facing workshop facilitation and elicitation skills.
• Ability to clearly articulate business impact and operational improvements.
• Familiarity with Onfido, Verified , or similar IDV products is desirable.
• Experience working in Agile delivery environments such as Scrum or Kanban is desirable.
• Experience using modelling tools such as Visio, Figma, Miro, or BPMN is desirable.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

Hello Kindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

Hello Kindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.