Customer Solution Architect - CCService

Customer Solution Architect - CC1 Service

Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships.

Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type of communications data. This includes many common platforms such as phone email, SMS, phone calls, Microsoft Teams, Whats App and WeChat amongst many others. This allows companies to communicate in a compliant manner, whilst driving greater data‑driven insights from the data they already have to store.

Skills & Experience (Essential)

• Proven experience in a customer‑facing Solution Architect or Technical Consultant role
• Strong experience producing customer‑facing HLDs and LLDs
• Experience designing SaaS or managed service solutions
• Understanding of regulated or compliance‑driven environments
• Excellent customer communication, workshop facilitation, and presentation skills
• Ability to balance customer requirements with product and service constraints

Skills & Experience (Desirable)

• Experience with compliance, archiving, or regulated data platforms
• Exposure to financial services or regulated communications environments
• Experience supporting technical pre‑sales or complex customer onboarding
• Familiarity with structured service delivery or professional services models
• Strong customer‑first mindset
• Confident, credible, and consultative in customer engagements
• Structured and detail‑oriented in design documentation
• Comfortable managing multiple customer designs concurrently

Bachelor's Degree In:

• Computer Science
• Software Engineering
• Information Systems
• Engineering
• Or a related technical field or relevant business experience

Expected Knowledge

• Cloud platforms (one or more of) AWS, Azure, Google Cloud
• System architecture and design: APIs, microservices, integrations, Data flows, scalability, security
• Infrastructure concepts:
  Networking, authentication, IAM, Containers (Docker, Kubernetes)
• Understanding of:
  Dev Ops practices, CI/CD pipelines, Databases (SQL and No
  
  SQL)

Certifications

• AWS Certified Solutions Architect
• Azure Solutions Architect Expert
• Google Professional Cloud Architect
• TOGAF (for enterprise-focused roles) 3–8+ years in roles such as
  • Solutions Architect
  • Sales Engineer / Pre‑Sales Engineer
  • Technical Consultant
• Implementation Architect
• Nice‑to‑Have Qualifications
• Master’s degree (MBA or MSc)
• Agile / Scrum certifications
• ITIL (for service-oriented environments)
• Experience with RFPs, proposals, and SOWs

• Competitive salary
• Private Health and Dental Care (BUPA)
• Free On‑Site Gym
• Free access to Udemy
• Employee Assistance Programme
• Free parking
• Smart Casual dress
• Opportunities for professional growth and advancement
• Dynamic and innovative work environment
• Opportunity to make your mark in a high-growth industry
• A beautiful office in the historic Cheshire town of Knutsford, with easily accessible public transport links to Manchester and Chester

This role is on‑site, based at our office in Knutsford.

Reports Into: Head of Service Performance Operations