Partner Programme Manager

Partner Programme Manager

Custodia Technology builds next-generation solutions for capturing, archiving, and managing regulated data across voice, messaging, collaboration, and operational technology platforms. Our platform enables organisations operating in highly regulated industries to securely capture communications and operational data from systems including Microsoft Teams, Whats App, telephony, and operational environments, helping customers meet compliance, governance, and data retention obligations.

Trusted by organisations across financial services and other regulated sectors, Custodia Technology combines secure cloud-native architecture, compliance expertise, and scalable SaaS delivery to provide customers with resilient and future-ready data capture and archiving solutions.

As the business continues to scale globally, partnerships play a critical role in our go-to-market strategy, delivery capability, and customer success model.

We are seeking a commercially focused and operationally driven Partner Manager to build, manage, and scale our global partner ecosystem. The successful candidate will own the company’s partner programme, partner onboarding, enablement, training, and ongoing third‑party partner management activities.

This role will also take ownership of the Partner Relationship Management (PRM) platform, ensuring partners have an effective and scalable environment for collaboration, enablement, deal registration, communication, and operational engagement.

The Partner Manager will act as the central point of coordination between internal teams and external partners, ensuring partners are fully equipped to position, sell, implement, and support the company’s solutions within highly regulated industries.

The ideal candidate will have experience working within SaaS, enterprise technology, compliance, telecommunications, cloud, or regulated technology environments and will be comfortable operating across both strategic and operational responsibilities.

• Own and develop the company’s overall partner programme strategy and operational framework.
• Define partner tiers, accreditation models, incentives, engagement standards, and programme benefits.
• Continuously evolve the partner programme to support business growth, scalability, and market expansion.
• Ensure consistency of partner experience across onboarding, enablement, sales engagement, and support.
• Develop and maintain partner programme policies, governance, and operational standards.

• Build and maintain strong relationships with strategic third‑party partners, resellers, integrators, and alliance organisations.
• Act as the primary commercial and operational point of contact for assigned partners.
• Conduct regular business reviews, planning sessions, and performance evaluations.
• Drive partner engagement, alignment, and long‑term strategic collaboration.
• Support joint go‑to‑market and revenue‑generating initiatives.

• Own the end‑to‑end onboarding process for new third‑party partners.
• Coordinate internal stakeholders to ensure smooth operational activation and readiness.
• Define onboarding processes, standards, and documentation.
• Ensure partners understand commercial models, compliance obligations, support structures, and delivery expectations.

• Design and manage structured partner enablement and certification programmes.
• Deliver product, operational, compliance, and commercial training sessions.
• Create and maintain partner‑facing documentation, training materials, sales playbooks, and enablement content.
• Ensure partners remain current with platform updates, product developments, and regulatory requirements.
• Monitor partner competency and certification status.

• Own the company’s Partner Relationship Management (PRM) platform and partner portal.
• Manage platform administration, structure, user access, workflows, content, and reporting.
• Ensure the PRM platform effectively supports onboarding, training, communications, deal registration, and partner engagement activities.
• Work with internal stakeholders and…