M365 Specialist

About the Role

The M365 Specialist role is responsible for implementing, managing and optimising JFS Microsoft 365 solutions. This position contributes to the organisation's M365 environment meeting the evolving needs of the business, maximizing productivity and collaboration across all teams.

• Contribute to, evolve and execute the business’ strategy for M365 deployment, ensuring alignment with organisational goals and objectives.
• Install, configure, and maintain M365 applications, focusing on optimal performance and user satisfaction.
• Ensure that M365 services meet the business’s security standards and comply with relevant regulations and policies.
• Provide expert support to colleagues and conduct training sessions to maximise the adoption and effective use of M365 tools.
• Address and resolve issues related to M365 applications, providing timely and effective solutions.
• Stay abreast of the latest advancements in M365 technologies and continuously seek ways to leverage them for organisational benefit.
• Adopt a consultative and collaborative approach to meet business requirements.
• Develop and deliver solutions, integrations with other systems, automations and efficiencies.

We require a resilient and personable individual who can effectively interact with people.

Ability to work independently, manage own workload and respond to diverse requests.

Strong collaborative and team working skills, mentoring ability.

Excellent problem‑solving, analytical, and diagnostic skills.

Outstanding verbal and written communication skills for conveying complex technical concepts to non‑technical stakeholders.

Excellent organisational skills, experience in project management, and the ability to handle multiple projects simultaneously.

• Requirements gathering and elicitation.
• Customer and stakeholder management.
• Process mapping.
• Solution design and creation.
• Project management.
• Bachelor's degree in information technology, Computer Science, or related field.
• Significant experience working in the IT sector, especially with M365 solutions implementation.
• In‑depth knowledge of M365 applications, including SharePoint Online, Teams, the Power Platform, and related services.
• Knowledge of cybersecurity principles and practices relevant to M365.
• Understanding of Change Management processes.
• Ability to deal with differing levels of IT awareness, from own team to users.

Competitive benefits tailored to the division.

Opportunities for career growth and visibility across the organisation.

A supportive, inclusive culture that values your ideas and contributions.

Work that truly makes a difference in safety, innovation, and global capability.

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.