2nd Line Technical Support Engineer - Azure & Linux

Salary: £30,000 - 32,000 per year

• We are looking for an experienced 2nd Line Technical Support Engineer with at least 2 years experience supporting enterprise IT infrastructure in a technical support role.
• We require proven commercial experience with Microsoft Azure environments.
• We need strong Linux administration and troubleshooting skills.
• We expect solid knowledge of Windows Server 2012 to 2019, Red Hat Linux, Microsoft SQL Server, Active Directory, and networking technologies.
• We require experience working within SLA-driven environments using ticket management systems.
• We value familiarity with container platforms such as Docker and Kubernetes, and scripting languages such as Power Shell, Python, or Bash.
• Desirable: exposure to Infrastructure as Code tools such as Terraform or Ansible.
• Desirable: understanding of CI/CD methodologies and deployment pipelines.
• Desirable: professional certifications such as ITIL Foundation or Microsoft Azure.
• Desirable: a degree in Computer Science, Information Systems, or a related discipline.

• We will investigate, diagnose, and resolve 2nd Line technical support issues within agreed service levels.
• We will troubleshoot server, network, and infrastructure issues, perform root cause analysis, and implement preventative measures.
• We will perform system installations, configurations, maintenance, and upgrades across hybrid cloud and on-premise environments.
• We will monitor infrastructure performance, identify opportunities for optimisation, and ensure systems meet agreed service standards.
• We will support infrastructure automation tools, CI/CD environments, and deployment processes.
• We will maintain accurate technical documentation, operational procedures, and knowledge base articles.
• We will communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout.
• We will collaborate with internal teams to achieve timely resolutions and escalate complex issues where appropriate.

• Active Directory
• Ansible
• Azure
• Bash
• CI/CD
• Cloud
• Docker
• Support
• ITIL
• Kubernetes
• Linux
• Network
• Power Shell
• Python
• SQL
• Terraform
• Windows

We are a growing technology business based in Knutsford, Cheshire, offering a full-time, permanent opportunity for a technically minded IT professional. We provide a competitive salary with benefits, ongoing training, genuine career progression opportunities, and a supportive, collaborative working environment. This role gives you exposure to modern cloud, infrastructure, and automation technologies as part of a specialist team, and applications are handled in strict confidence by Howard James Recruitment.