M365 Messaging Administrator

Purpose of the Role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions or business divisions.
• Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• For leadership roles, demonstrate the four LEAD behaviours:
  Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• For individual contributors, lead collaborative assignments, guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation, and identify new directions for assignments and/or projects.
• Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies or procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Collaborate with other areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
• Communicate complex information and influence or convince stakeholders to achieve outcomes.
• Demonstrate the company values of Respect, Integrity, Service, Excellence and Stewardship, and the mindset to Empower, Challenge and Drive.

Join our global Operations team supporting Microsoft 365 and related technologies. You’ll work alongside 8 team members in Radbroke and collaborate closely with peers worldwide. This role involves acting as a Subject Matter Expert (SME) for Microsoft 365 or Entra, providing operational support for a range of messaging and collaboration technologies, participating in on‑call rotations and handling after‑hours support when required, and delivering reporting and updates directly to the hiring manager.

• Act as an SME for Microsoft 365 or Entra.
• Provide operational support for messaging and collaboration technologies.
• Participate in on‑call rotations and handle after‑hours support.
• Deliver reporting and updates to management.

• Strong Entra  / Entra Connect
• Strong Integration and Federation skills of Entra
• Strong Azure / M365 Platform knowledge
• Experience with Copilot / Copilot Studio / Agents
• Exchange Online and M365 Tenant Platform experience
• Graph API / API development skills
• Entra Backup solutions (Rubrik) experience

Location:

Knutsford Campus.