Application Support Analyst

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as an Application Support Analyst at Barclays, where you’ll provide technical support by troubleshooting and resolving complex issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders. You’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts.

You will need to be able to do out of hours support on a rota basis.

To be successful as an Application Support Analyst, you should have experience in:

• Run The Bank roles within financial institutions, specifically in live job dump solving and an evaluative mindset to resolve incident queries.
• Cobol, Abend-aid, DB2 database fact finding and basic JCL skills within the banking sector.
• ITIL concepts and best practices and using Service Management Tool - Service First / SNOW for incident, problem and change management.

• Personal attributes essential to performing role including capabilities, knowledge, and experience as well as good communication (verbal and written) and suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers.
• Awareness in batch monitoring tools (TWS on the mainframe) and exposure to IMS or knowledge of it would also be beneficial.
• Good communication (verbal and written) and suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our office in Knutsford.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a…