IT Asset Catalog Operations Manager

Join us as an IT Asset Catalog Operations Manager at Barclays, where you will collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

• Experience and knowledge of Service Now ITAM modules, including SAM, HAM, Discovery, and Enterprise Architecture (EA) Workspace.
• Experience with Service Now Asset Management and Service Catalog administration, Request Fulfilment, and an understanding of CMDB architecture, CI lifecycle management, and relationship mapping.
• Experience managing end-to-end service operations across software and hardware product life cycles.
• Experience in Service Now operational governance, leveraging data-driven automation to improve and maintain data quality, process ownership, and continuous process improvement.

• Experience developing and maintaining Performance Analytics dashboards, reports, indicators, and breakdowns within Service Now.
• Understanding of technical debt associated with unauthorised software and hardware, with experience owning and managing detective and preventive controls, risk indicators, and internal and external audits.
• Experience with enterprise architecture governance and operating principles.
• Knowledge of modern technology packaging and deployment methods.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in Knutsford.

To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

• Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice.
• Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process.
• Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes.
• Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements.
• Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery.
• Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices.
• Identification and management of risk and control issues pertaining to the Technology Standards and processes.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD…