Senior Site Reliability Engineer

Join us as a Senior Site Reliability Engineer to drive reliability, scalability, and performance across our critical banking systems. This role involves hands-on SRE expertise, including advanced programming skills and the ability to embed SRE practices and maturity across diverse stakeholder groups.

• Demonstrated practical experience with SRE practices, including programming skills and ability to drive SRE maturity across stakeholder groups. Exhibits advanced fault analysis capabilities- troubleshooting and problem-solving utilizing the scientific method, hypothesis formation and validation, gathering evidence and drawing conclusions using inductive and deductive reasoning.
• Passion for continuous improvement through data insights, with a bias for action, controlled experimentation, and the fundamental belief that measurement is a prerequisite for improvement.
• Ability to facilitate technical discussions, conduct blameless retrospectives, explain complex systems to diverse audiences, and influence organizational direction through effective communication.
• Boundless curiosity for understanding complex systems and their sociotechnical interactions, with the ability to articulate these relationships through narrative, diagrams, and documentation.
• Keen interest in researching, evaluating and directly engaging with technologies to improve predictability, observability and performance, combined with enthusiasm for teaching others and lifelong learning.

• A deep understanding of systems engineering, including operating systems, networking, and cloud infrastructure, automation tools, and infrastructure-as-code.
• Interest and experience in innovative uses for artificial intelligence, solving technology problems faster and at greater scale.
• Experience with observability tools and techniques for instrumentation, gathering information and extending the boundaries of the known.

You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based out of our Knutsford or Glasgow campus.

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

• Build Engineering:
  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management:
  Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:
  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security:
  Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:
  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning:
  Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are…