Service Design & Transition Manager

Join us as a Service Design & Transition Manager – Security at Barclays, where you will be responsible for ensuring that security services and products are designed, transitioned, and operated in line with Service Operations/ Management principles, enabling safe, controlled, and value‑driven outcomes for the business.

You will own the end‑to‑end service lifecycle for programme/project demand entering the Security Engineering function, acting as the primary point of accountability from service design through to service transition and live operation. This includes managing ensuring all services are assessed for operability, resilience, risk, compliance, and support readiness before go‑live.

Working closely with engineering, operations, risk, and business stakeholders, you will ensure security services are designed to meet defined business and service outcomes. This will be underpinned by clear service models, robust governance controls, and well‑defined service management artefacts aligned to Barclays’security strategy, business priorities, and industry best practices.

In addition, you will support and enhance Run‑the‑Bank security capabilities, while leading the design, build, and controlled transition of new or materially changed security products and services into live operational delivery. You will ensure all services are fully operationally accepted, appropriately governed, and fit for purpose.

To be successful as a Service Design & Transition Manager, you should have experience with:

• Service design, service transition, or technical delivery management within a complex technology or infrastructure environment.

• Strong understanding of Agile delivery practices, alongside broad knowledge of engineering roadmaps, infrastructure principles, and operational service models.

• Proven experience engaging at Executive and senior stakeholder level, with the ability to influence outcomes, manage dependencies, elevate risks, and reinforce accountability to meet delivery and operational deadlines.

Highly valued skills and experience include:

• Demonstrated ability to manage complex, multi‑stakeholder delivery and transition environments, driving outcomes through structured governance, collaboration, and clear ownership.

• Experience using delivery, service management, and reporting tooling such as Service Now and LCT (Lean Control Tool), alongside Jira, Confluence, SharePoint, MS Teams, Excel, and data visualisation tools to support service governance and decision‑making.

• Strong understanding of risk management, regulatory compliance, and operational resilience expectations, including delivery within strict scope, regulatory, and timing constraints (e.g. Operational Risk aligned initiatives).

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills

This role is based in Knutsford.

Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features.

• Define Product Strategy:
  Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short‑term with long‑term goals, ensuring that products meet market demands and drive growth.
• Cross functional alignment:
  Leadership of cross functional relationships, working with various cross‑functional teams to ensure alignment of product strategy and goals.
• Risk and Control:
  Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions.
• Product Development Lifecycle:
  Own…