Sales Manager

Job Title:

Branch Manager
- Knutsford

Location:

Knutsford Travelbag Shop

Salary:
Up to £33k DOE + £3k retail allowance +uncapped commission. OTE in year 1 £ 55k - £60k

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Travelbag began back in 1979 and we wanted to offer more than just package holidays. That’s why over 40 years later we’re still tailor‑making long‑haul holidays and putting our customers at the heart of everything we do - we aim to make out there, easy. We are part of the dnata family one of the world’s largest air and travel services providers

We are now recruiting for a Branch Manager to deliver sales results whilst championing the Travelbag brand. Taking the brand guidelines and delivering on them both externally and internally. Holding overall responsibility for financial performance of location through sales achievement as well as localised marketing spend and cost control, contributing to the management of the profit and loss account. This role requires a hands‑on approach and a “lead from the front” attitude

Hours:

Full time 37.5 hours per week

• Maximise revenue from a strong sales and customer service focus in line with brand guidelines
• Consistently manage, deliver, monitor and improve sales team KPI’s
• Manage enquiries from an all sources in accordance with company policy including timely responses and follow up
• Drive sales performance through the management and review of the Sales Incentive Plans within the team and adapt and implement training plans to take corrective action where necessary
• Ensure that all department progress reports and MI reports are delivered timely, highlighting successes and areas of concern with a proposed course of action
• Ensure sales teams are adhering to company policy in terms of data recording, along with product and marketing strategies

• Always deliver the agreed levels of service and quality ensuring company targets and goals are achieved
• Work in partnership with the post
  -sales teams - e.g. ticketing - ensuring a high-quality end-to-end service to the customers at all times

• Direct and manage area of control and responsibility within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
• Review the existing internal and external business processes offering innovative solutions for improvements where necessary
• Assume overall responsibility for day to day running of location including but not limited to, health and safety, banking, local relationship with suppliers allowing for delegation to team members
• Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve Team Development Marketing

• Lead the Team in a dynamic and inspirational manner
• Engage with other departments to develop and introduce new methods of working and technology to deliver a high level of customer experience
• Co-ordinate with management team to manage and plan available resource for the provision of call flow with a one brand approach
• Establish and maintain collaborative relationships with senior staff

• Lead, develop and motivate direct reports and staff by proactively identifying and delegating development opportunities to encourage succession planning
• Lead, develop, train, assess, and manage all direct reports to meet operational requirements

• Engage with marketing and other sales departments to drive enquiries to the team through increased footfall, local events, improved end to end customer experience and championing of individual staff knowledge and experience
• Propose plans for localised revenue generation, including targets,…