Senior Analyst

Job Title:

Senior Analyst

Shift Timing: US Shift

Location:

Kochi

Primary Responsibilities

- Conduct structured outbound calls and professional email outreach to contractors, architects, owners, and other project stakeholders to validate and collect complex project information.
- Review, interpret, and synthesize information from a wide range of sources, including permits, RFPs, specifications, zoning documents, plans & specifications, and external articles.
- Validate and ensure accuracy of key project attributes, including:
- Project type, stage, scope, and valuation
- Timelines, milestones, and critical dates
- Company, contact, and stakeholder roles
- Independently identify, investigate, and resolve data inconsistencies, errors, and duplicate projects; escalate complex exceptions when required.
- Draft clear, concise, and professional stakeholder communications requesting clarification or additional information.
- Update IRIS and other internal systems with high-confidence, validated data in accordance with SOPs and quality standards.
- Mentor and coach junior analysts on call handling, documentation standards, research techniques, and quality expectations.
- Support quality assurance (QA), root cause analysis (RCA), and continuous accuracy improvement initiatives.
- Contribute to process improvement efforts by identifying efficiency opportunities and recommending workflow enhancements.
- Participate in special initiatives such as pilot programs, UX testing, or cross-functional projects as needed.
- Take on select lead responsibilities (e.g., peer review, escalation support, workflow guidance) while remaining an individual contributor role.
- Maintain accountability for performance metrics, including accuracy, timeliness, productivity, and quality outcomes.

Technical Skills

- Proficiency in Microsoft Excel and data validation techniques.
- Experience working with CRM platforms and internal data management systems.
- Strong online research and document interpretation skills.
- Familiarity with quality control processes and accuracy monitoring.

Soft Skills

- Clear, confident spoken English with a neutral/global accent.
- Strong written business communication and professional email etiquette.
- Comfort engaging directly with US-market professionals.
- High attention to detail with strong analytical judgment.
- Coaching and mentoring capability without formal authority.
- Strong problem-solving and decision-making skills, especially in exception-driven scenarios.
- Ability to operate effectively in a fast-paced, high-accountability environment.

Experience & Expertise

- 6–8 years of relevant experience in voice-based research, data validation, or project intelligence roles.
- Prior Subject Matter Expert (SME), senior IC, or informal team lead experience preferred.
- Demonstrated ability to make sound decisions independently when handling ambiguous or complex cases.