Scheduling and Registration Specialist

The Scheduling and Registration Specialist greets patients and family members in a professional and courteous manner. Obtains and verifies demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

The following duties are not intended to serve as a comprehensive list of all duties performed by this position. Other duties may be assigned.

• Supports the organization’s mission and goals, quality standards, and patient-centered medical home philosophy. Embraces KANA’s culture of serving the whole person through our provision of services. Incorporates KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Upholds KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Maintains collaborative team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
• Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
• Communicates concerns in appropriate manner and in accordance with KANA policy.
• Ensures that all demographic and insurance information is communicated and properly enters into the electronic health record to provide prompt and accurate billing.
• Collects and records patient identification into the electronic health record including driver’s license, social security card, CIB, etc.
• Responsible for coordination of benefits when more than one insurance carrier is presented.
• Appropriately distributes registration paperwork to patients and records in the electronic health record according to departmental procedures.
• Receives point of service payments at check-in before services are rendered.
• Understands and gives explanation regarding the sliding fee application. Refers all patients without insurance coverage or with questions to an Alternate Resource Specialist for resolution.
• Provides primary scheduling and registration services, including receiving and directing incoming calls, and assisting callers. Provides helpful assistance in anticipating and responding to the needs of our customers (i.e., escorting, directing, and answering questions). Takes messages that are clear and concise. Demonstrates exceptional phone etiquette.
• Updates patient’s demographic information.
• Completes assigned worklist related to patient demographic, insurance, medical information.
• Provides release of information (ROI) and explain the release process to patients requesting records. SRS will then accept completed ROI’s, ensure they are completed properly and forward to the HIM department.
• Schedules appointments for patients who are present in person or call the clinic.
• Receives and prioritizes calls, faxes, and requests from patients. Routes information to the appropriate recipient in a timely manner.
• Maintains front office inventory and equipment by checking supplies, anticipating needed supplies, and placing orders for supplies as needed or directed.

This job has no supervisory responsibilities.

High school diploma or equivalent required, Associates Degree preferred. One-year experience working in a healthcare clinic, medical billing office, or with the public in an office or customer service environment. Demonstrated knowledge of accurate data entry, medical billing, and medical terminology and computer systems highly preferred. Excellent customer service, organizational skills, attention to detail, problem solving skills, technical skills, and ability to multitask with a positive attitude in a fast-paced environment required.