WIC Clinic Assistant

The Clinic Assistant will provide clerical and WIC services support for the Kodiak area. The Clinic Assistant completes participant screenings and program support, including appointment scheduling, demographic screenings, caseload management (call reminders, mailings, filing, and other general program support activities). This position involves working in a team-based public health setting for the benefit of WIC applicants and participants.

• Supports the organization’s mission and goals and quality standards. Embraces KANA’s culture of serving the whole person through our provision of services. Incorporates KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Upholds KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Completes the demographic screening portion and eWIC card issuance of WIC certifications. Provides program orientation to new WIC participants.
• Maintains filing system for Kodiak and village files.
• Creates WIC certification appointments. Manages cancellations and follow‑up missed appointments.
• Accounts for all active and accompanied clients online, ensuring they use the WIC computer system. Ensures “no shows” by following up procedures.
• Ensures client compliance through communication and follow‑ups, including reminder calls and termination criteria, follow‑ups.
• Phone calls to patients who miss appointments and mail‑out protocols.
• Assists clients in completing applications; serves charts and interpretations for fortification.
• Works with WIC Coordinators to conduct WIC outreach activities in Kodiak and surrounding remote villages. Participates in Health Fair and community events (Kodiak and villages) representing the WIC programs abroad.
• Refers WIC participants to appropriate health and social services as needed.
• Manages program supplies and forms. Duplicates forms as required.
• Answers phone calls from potential or current participants and assists them with appointment scheduling. Completes daily call reminders to participants to remind them of their upcoming appointments. Makes redemption calls to participants.
• Inputs participant data into the computer and updates as required.

Supervisory Responsibilities This job has no supervisory responsibilities.

High school diploma or general education degree (GED); one year of health related work experience in clinical environment.