Senior Retail Training Specialist

Are you passionate about developing people, sharing knowledge, and helping others succeed? First Farmers Bank & Trust is seeking a Senior Retail Training Specialist to play a key role in fostering the growth and success of our retail banking teams. In this position, you’ll combine your banking expertise with your passion for coaching and development to create meaningful learning experiences for employees across the organization.

As a trusted training partner, you’ll help onboard new team members, deliver engaging training programs, support branch leaders, and strengthen the skills and confidence of our retail staff. If you thrive in a collaborative environment, enjoy mentoring others, and want to make a lasting impact on employee development and customer service excellence, we’d love to hear from you.

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally.

This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations.

• Assist with development and execution of comprehensive training programs for new and existing employees
• Assist the Retail Training & Development Coordinator with ensuring Branch Managers have onboarding plans in place prior to their start with the organization
• Train retail managers on topics including, but not limited to, software (Prelim, Premier and Klarivis), lending practices, and general policies and procedures
• Conduct training sessions on various banking products, services and sales, and compliance regulations
• Provide support to retail branch staff
• Assess training needs through surveys, interviews, and consultations with management
• Create training materials, including manuals, and visual aids
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments
• Stay updated on industry trends and best practices to ensure training content is…