Retail Store Manager KOKOMO | E Blvd

Overview

Arch Telecom’s Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are the first focus and build meaningful connections with customers by uncovering needs and educating, demonstrating, and recommending device and service solutions.

• Lead by example, demonstrating the elements needed for your team to reach the top: help customers pick up where they left off in their shopping journey (online, through Customer Care, or in-store).
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to new store programs and initiatives.
• Sell to uncover personalized solutions beyond a bare-bones device and service plan, including unique accessories and emerging Internet of Things (IOT) devices.
• Maintain the store at its best and deliver first-class customer experience.

Approach service and sales with patience, honesty and empathy.

Become proficient in the use of digital tools designed to enhance interactions and onboarding, to actively demonstrate:

• How our expanding coverage stacks up in the customer’s neighborhood, providing a fast LTE network.
• Why plans and services enable customers to live unlimited, stay connected, and go further.
• How wireless is being redefined, including device and account inspection, review and troubleshooting.

Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels (including business and customer service) to:

• Own the customer experience and resolve issues to create a seamless, run-around-free environment.
• Identify and hand off small business leads.
• Develop strong peer relationships where everyone contributes to the company’s success.
• Provide a high-quality customer experience while maintaining a positive work environment.

• Leadership
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to lead your team, share best practices, while serving customers and resolving issues
• Effectiveness in operational, financial and performance management
• Amazing communication skills with your team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive salary
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Career advancement opportunities
• A culture of care & excellence
• Health benefits for full-time employees

• Be at least 18 years of age
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success as an organization. We welcome everyone to our team. YOU BE YOU!

Apply Now:

Inquiries:

IND2