Senior Analyst - KAM Sales & Operations; Air Logistics Supply Chain Solutions

Senior Analyst - KAM Sales & Operations (Air Logistics Supply Chain Solutions) Job Description

GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Analyst - KAM Sales & Operations (Air Logistics Supply Chain Solutions) position will be responsible for managing the overall Air Import & Export daily operations. The incumbent will have and maintain high level interface directly with customers on a regular basis, develop logistics solutions that can reduce costs, improve service levels, and have the ability to build strong relationships to drive the business.

Responsibilities

• General 3PL operations (Inbound, Outbound, In‑land, and Warehouse/Distribution)
  • Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
  • Provide guidance and direction to freight forwarding operation team on operational decisions based on immediate requirements and urgent transportation
  • Liaise with customers, suppliers, inland transportation carriers to ensure that a premium level of customer service is always present
  • Accurately manage and maintain departmental operational tasks such as accounting, reporting, and records keeping in accordance with internal policies and state and federal regulations
  • Manage accounts to retain existing relationships and grow share of business
  • Lead, coach, enforce, empower, and direct reports to perform and achieve in line with company values and strategy and department goals adhering to company SOP and policies
  • Prepare and consolidate regular reports for management review
  • Ensure that all issues related to service failures are followed up on and corrective action implemented
  • Implement and continuously enhance Air Freight forwarding operational procedures (import and export)
• Manage and monitor freight forwarding accounts receivable and accounts payable
  • Prepare FF month end
  • Support Finance & Accounting department for invoice, inquiries, aging, and reconciliation
  • Customer services and client management
  • Ensure that all personnel are providing a high level of customer service to both internal and external customers
  • New accounts operation set‑up support and competitive analysis
  • Accomplish top management mission by completing related results as needed
  • Other duties as assigned

Compensation Range

$54,000 - $59,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

* Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent written and verbal communication skills Required
• Proficient with PC skills, MS Office products (Excel, Word, PowerPoint, and Outlook) Required
• Outstanding problem solving, organizational, communication, and interpersonal skills Required
• Experience with CRM system Required

Education & Experience

• H.S Diploma/G.E.D Required
• Bachelor's Degree Preferred
• 3 - 5 Years of Experience in Air Freight, SCM, Logistics, or Freight Forwarding Required
• 4 - 7 Years of Experience in Air Freight, SCM, Logistics, or Freight Forwarding Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product,…