Center Manager

1. ABOUT THE ORGANIZATION
1.1 Company Overview
At  Progenesis IVF , we are committed to transforming lives by providing advanced fertility treatment solutions. Since our establishment in 2014, we have been focused on delivering ethical, transparent, and patient-centric fertility care. Our mission is to provide clinical excellence combined with emotional and psychological support to couples facing infertility challenges.
We strive to be the most trusted fertility care provider through innovation, technology integration, ethical medical practices, and compassionate care delivery.
Website:
1.2 Vision
To be the most trusted and successful fertility treatment provider by delivering world-class reproductive healthcare services.
1.3 Mission
To ensure a seamless, ethical, and scientifically advanced fertility journey for patients while maintaining excellence in clinical outcomes and patient satisfaction.
1.4 Core Values
Patient First Approach
Integrity and Ethical Practices
Clinical Excellence
Innovation and Technology
Teamwork and Accountability
Continuous Learning and Development
2. POSITION SUMMARY
The Center Manager is responsible for the overall administration, operations, clinical coordination, patient satisfaction, compliance adherence, manpower management, and business growth of the assigned fertility center. The role involves managing the center’s Profit & Loss (P&L), ensuring compliance with regulatory standards, and facilitating collaboration between medical, administrative, and support teams.
The incumbent shall ensure smooth day-to-day operations while maintaining high standards of patient care, safety, hygiene, documentation, and ethical medical practices.
3. JOB OBJECTIVES
The primary objectives of the Center Manager include:
Ensuring efficient operational functioning of the fertility center.
Driving business growth and achieving financial targets.
Maintaining high-quality clinical and administrative standards.
Enhancing patient satisfaction and engagement.
Managing manpower, performance monitoring, and training initiatives.
Strengthening referral networks and brand visibility.
Ensuring regulatory and accreditation compliance.
4. KEY FUNCTIONAL RESPONSIBILITIES
A. OPERATIONAL MANAGEMENT
4.1 Overall Center Administration
Manage daily operational workflow across all departments.
Ensure uninterrupted functioning of OPD, IPD, OT, IVF Lab, Pharmacy, and Support Services.
Develop operational policies aligned with company standards.
Ensure adherence to Standard Operating Procedures (SOPs).
Monitor interdepartmental coordination.
4.2 Financial Performance and Target Achievement
Develop and execute financial strategies.
Monitor revenue generation and cost control.
Drive conversion ratios from OPD consultations to treatment bookings.
Review pricing strategies and package utilization.
Conduct variance analysis for financial performance.
4.3 Floor and Workflow Management
Monitor patient flow and minimize waiting time.
Ensure smooth coordination between consultants, nurses, coordinators, and lab teams.
Resolve real-time operational bottlenecks.
4.4 Clinical Process Monitoring
Ensure compliance with IVF clinical protocols including:
Ovum retrieval
Semen collection and storage
Fertilization procedures
Embryo culture and implantation
Monitor clinical documentation accuracy.
4.5 Hygiene and Infection Control
Ensure strict adherence to sterilization protocols.
Monitor housekeeping standards.
Implement infection control policies.
Conduct regular hygiene audits.
4.6 Documentation and Record Management
Ensure accurate and timely maintenance of patient records.
Oversee data storage confidentiality.
Facilitate clinical and administrative audits.
Maintain legal documentation compliance.
4.7 Equipment and Infrastructure Management
Monitor maintenance schedules for medical equipment.
Coordinate AMC and warranty renewals.
Maintain asset registers.
Ensure calibration and validation compliance.
4.8 Vendor and Inventory Management
Oversee procurement and vendor negotiations.
Monitor stock levels and consumption patterns.
Ensure availability of critical consumables.
B. QUALITY AND COMPLIANCE MANAGEMENT
4.9 Accreditation and Regulatory Compliance
Implement NABH, NABL, ISO, and QAI standards.
Ensure compliance with state and national healthcare regulations.
Maintain license renewals and compliance documentation.
4.10 Quality Assurance Programs
Conduct internal audits.
Implement corrective and preventive actions.
Monitor patient safety indicators.
C. PATIENT EXPERIENCE MANAGEMENT
4.11 Patient Relationship Management
Ensure high patient satisfaction levels.
Manage grievance redressal mechanisms.
Conduct patient counselling sessions when required.
4.12 Financial Counselling
Educate patients regarding treatment costs.
Explain payment structures and refund policies.
Support ethical and transparent communication.
4.13 Emotional Support Systems
Ensure empathetic patient handling.
Monitor counselling effectiveness.
D. BUSINESS DEVELOPMENT AND MARKETING SUPPORT
4.14 Business Expansion
Achieve revenue targets.
Monitor conversion…