More jobs:
Job Description & How to Apply Below
Kolkata
Mode:
Work from Office
CTC: 3,50,000 - 4,00,000
Key Responsibilities
Lead, manage, and monitor the day-to-day performance of the telecalling team.
Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
Conduct regular call audits and provide feedback/coaching to improve call quality.
Train new team members on calling processes, scripts, CRM usage, and communication standards.
Handle escalations and support the team in resolving customer/doctor queries.
Prepare and maintain daily/weekly MIS and performance reports.
Required Experience
2–5 years of experience in telecalling/team handling , preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking .
Prior experience managing a team of telecalling is mandatory.
Key Skills
Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred))
Excellent verbal communication and interpersonal skills.
Target-oriented and result-driven approach.
Good convincing, negotiation, and objection-handling skills.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×