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Job Description & How to Apply Below
TCS is Hiring End User Computing (EUC) Specialist.
Location:
Kolkata
Experience:
2+
Digital Experience (XEC) Specialist
Sys Track agent deployment, telemetry, and analytics
Cognix for Workspace use case implementation
Experience scoring (device, application, user sentiment)
Dashboard creation and analytics interpretation
Automation via Sys Track (scripts, triggers, remediation)
EPOS SME
GK EPOS solutions
Windows‑based POS devices
Store device provisioning and recovery
EPOS patching and image management
Peripheral devices (printers, scanners, pin pads)
Remote and onsite support coordination
Image Management Specialist
Windows Imaging & OSD: MECM/SCCM task sequences, WIM capture/maintenance, driver catalog management, BIOS/UEFI automation, unattend.xml/Sysprep, Bit Locker pre‑provisioning.
Modern Provisioning:
Windows Autopilot, Intune device configuration/compliance, Update Rings (WUfB), policy baselines (ADMX/CSP/OMA‑URI).
macOS Management: ABM/ADE, VPP, File Vault escrow, PPPC/TCC/system extensions via Jamf/Intune (image‑less baseline build).
AVD Image Engineering:
Azure VM image creation, Azure Image Builder/Packer, FSLogix, profile/container optimizations, MSIX App Attach.
MAC Support Specialist
macOS administration across multiple versions
Jamf Pro or Intune macOS (policies, profiles, deployment)
Mac application packaging:
macOS patching and OS upgrade management
Troubleshooting macOS deployment and compliance issues
Scripting skills (zsh / bash)
Digital Experience (XEC) Specialist
Windows & macOS EUC environments
Intune / SCCM ecosystem (integration and data correlation)
Working knowledge of ITSM tools (Service Now preferred)
ITIL awareness (Incident, Problem, Continual Improvement)
Experience supporting transformation programs
Ability to translate technical insights into business outcomes
EPOS SME
High‑availability retail environments
Change, release, and testing in trading hours
ITSM tools (Service Now or equivalent)
ITIL Incident, Problem, Change Management
Store‑level SLA management
Experience working in retail trading environments with strict uptime expectations
Image Management Specialist
Security & Identity:
Defender for Endpoint integration, CIS/benchmarks, Conditional Access prerequisites, PKI/SCEP/NDES certificate deployment.
Automation & Scripting:
Power Shell, bash/zsh, Microsoft Graph API, YAML pipelines (Azure Dev Ops/Git Hub Actions), JSON/ARM/Bicep basics.
Reporting & Telemetry: MECM/Intune reports, Log Analytics/KQL, Power BI dashboards for compliance, performance, and deployment success.
Process Discipline: ITIL change/release management, documentation/SOPs, audit artifacts.
MAC Support Specialist
Integration with ITSM tools (Service Now preferred)
ITIL Incident / Change / Problem processes
Understanding of SLA‑driven operational models
Experience supporting audit and compliance activities
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