Information Technology Support Engineer

Role name:
It support engineer:

Experience:

1-2 years

Location:

Kolkata

Role Overvie
wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability
.Key Responsibilitie
sTechnical Suppor
tTroubleshootin g hardware, software, and network issues
.Application-level suppor t for business-critical tools
.Vulnerability remediatio n and patch management
.Remote assistanc e for end-users
.Account & Access Managemen
tUser enrollmen t and onboarding support
.Password managemen t and recovery
.Access provision in g for systems and applications
.Account troubleshoot in g and escalation
.Documentation & Monitorin
gTicket loggin g and incident tracking
.System monitorin g and alert response
.Log managemen t for compliance and auditing
.Knowledge base update s and process documentation
.Coordination & Communicatio
nTeam coordinatio n with field engineers and IT staff
.Incident communicatio n to stakeholders
.Cross-team collaboratio n for issue resolution
.Escalation managemen t for critical incidents
.Skills & Qualification
sStrong knowledge of  IT service desk operation s
.Familiarity with  remote support tool s and ticketing systems
.Ability to document processes and maintain compliance standards
.Excellent communication and coordination skills
.Problem-solving mindset with attention to detail

.