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Job Description & How to Apply Below
Field Service Engineer
Job Description
Roles and Responsibilities
Technical:
Maintains Ophthalmology / Microsurgery equipment
Electronic/Optical/Mechanical:
Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction:
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth:
Assists in the growth and direction of business in his/her geographic area
Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
Competence in delivering remote service to diagnose or repair
Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
Providing technical support to colleagues and customers
Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
Quality Specific Goals:
Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Required Qualifications:
BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
Minimum 4+ years of relevant experience in field services
Proficiency in English and Computer Skills
Excellent communications, listening and interpersonal skills
Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
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