Assistant Manager

Company Description

IIFL (India Infoline Group) is one of India's largest diversified financial services conglomerates, comprising IIFL Finance, IIFL Securities, and 360 ONE Wealth & Asset Management. Established in 1995 as a research house by Nirmal Jain, IIFL Group now serves over 10 million customers and employs more than 40,000 people. Managing assets worth over $50 billion, IIFL offers a wide variety of financial products and services and operates across Asia, Europe, and the US.

The company is supported by leading global investors like Fairfax, Bain Capital, The Capital Group, and Ward Ferry, and is committed to innovation and leadership in the financial domain.

Role Description

This is a full-time, on-site role for an Assistant Manager based in Kolkata, India. The Assistant Manager will oversee daily operational tasks, supervise team members, ensure customer satisfaction, and assist in achieving business objectives. Responsibilities may include monitoring service delivery standards, analyzing reports, implementing strategy-driven processes, and collaborating across departments to drive efficiency and achieve organizational goals.

Qualifications

Strong leadership and people management skills, including team coordination and mentoring
Proficiency in operational management, strategic planning, and problem-solving
Experience in customer relationship management and ensuring satisfaction
Strong analytical, reporting, and decision-making skills
Excellent communication and interpersonal abilities
Familiarity with financial products and services is a plus
Bachelor's degree in Business Administration, Finance, or a related field; MBA is preferred
Ability to work effectively in a dynamic, on-site environment