Key Accounts Manager

Key Responsibilities
Liaise with the customer and operations to ensure delivery schedules are updated and planned
Receive information of the delivery schedules from the customer and plan delivery routes accordingly
Ensure delivery of goods on time as per defined SLAs with the warehouse and consignee
Supervise and coordinate the receipt and unloading of goods, ensuring adherence to standard operating procedures
Prepare monthly and annual budget for all assigned accounts
Coordinate business reviews with customers and superiors
Develop strong relationships with customers and execute a roll-out plan for all new, large, and local major accounts
Manage contract renewal and updates
Support sales team for business development during presentations and closing processes for new accounts
Manage overall customer relationship, dealing with customer top management (logistics, dispatch, sales, finance, promoters)
Coordinate interaction with regional and local offices of customers
Facilitate information flow between major accounts and the company
Establish and conduct monthly/quarterly reviews for each assigned strategic account
Develop strategic plans for key clients, including analyzing profit/loss and evaluating competition of major client accounts
Monitor customer service issues; ensure client questions/problems are quickly and completely resolved, utilizing available resources and delegating to support personnel when necessary
Maintain a thorough, up-to-date record of major client and prospect database