Area Service Field Manager

Kia India  is hiring for  Area Service Field Manager  role for  Kolkata  location.

Ideal candidate should hold a regular degree in  Mechanical/Automobile   Engineering  and have similar industry experience from  Passenger Car  Industry with direct OEMs.

Experience  : 4 to 9 years

No of Open Position  : 1

Roles & Responsibilities :

• Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.

• Customer Satisfaction – Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.

• Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.

• Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.

• Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.

• Network expansion and monitoring of workshop construction till workshop activation.

• Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.

• Follow up with Dealer team on payments for license renewals.

• Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.

• Implement KIN initiatives at Dealer level.

• Sharing of competition information with RSFM on regular basis.