Process Associate

Process Associate – Retail Operations   About Us
Indian Silk House Agencies   is a 55-year-old ethnic wear retail brand with  66 stores across 60 cities   . We have a strong offline retail presence along with a growing e-commerce platform, offering sarees, jewellery, kidswear and other ethnic products across India and internationally.
As we continue our national expansion, we are strengthening our Retail Operations team with   process-driven professionals who can ensure smooth, consistent and efficient store operations across locations.

Job Role
The   Process Associate – Retail Operations   will be responsible for managing and coordinating   day-to-day store operations   , ensuring process adherence, timely execution of business initiatives and smooth communication between the corporate office and retail stores.
This is a hands-on role requiring strong follow-up, coordination, reporting and execution skills, with a key focus on   store operations, campaigns, SOP compliance and operational discipline.

Key Responsibilities
Coordinate with stores on a daily basis regarding   sales, operations, staffing, stock and other business requirements   .
Monitor and follow up on   day-to-day store operations   to ensure smooth functioning.
Ensure timely communication and execution of   business updates, policies, processes and operational guidelines   across stores.
Track store-level data including   sales, stock movement, operational issues and compliance reports   .
Follow up with stores for daily/weekly reports, stock audits and other operational requirements.
Coordinate and support stores in the execution of   campaigns, promotions, launches and seasonal activities   .
Ensure campaigns and promotional activities are executed   on time and as per the defined guidelines   .
Handle and resolve day-to-day operational queries raised by store teams and coordinate with relevant departments when required.
Monitor adherence to   SOPs and retail processes   across all stores.
Document, update and circulate SOPs and process guidelines as required.
Identify process gaps, operational deviations and recurring issues, and escalate them to the concerned stakeholders.
Support the rollout of   new or revised processes/SOPs   and ensure proper implementation at store level.
Maintain accurate records of store communications, follow-ups, reports and operational activities.
Coordinate with internal teams such as   Sales, HR, VM, Marketing, Accounts and Supply Chain   to ensure smooth store operations.

Required

Skills & Qualifications
Experience in   retail operations, store coordination, backend operations or process execution   .
Strong communication, coordination and follow-up skills.
Good proficiency in   MS Excel and basic reporting   .
Ability to manage multiple stores, priorities and timelines simultaneously.
Strong attention to detail and a   process-driven mindset   .
Good problem-solving and stakeholder management skills.
Ability to work in a fast-paced retail environment and ensure   timely and accurate execution   .