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Job Description & How to Apply Below
Indian Silk House Agencies is a 55-year-old ethnic wear retail brand with 66 stores across 60 cities . We have a strong offline retail presence along with a growing e-commerce platform, offering sarees, jewellery, kidswear and other ethnic products across India and internationally.
As we continue our national expansion, we are strengthening our Retail Operations team with process-driven professionals who can ensure smooth, consistent and efficient store operations across locations.
Job Role
The Process Associate – Retail Operations will be responsible for managing and coordinating day-to-day store operations , ensuring process adherence, timely execution of business initiatives and smooth communication between the corporate office and retail stores.
This is a hands-on role requiring strong follow-up, coordination, reporting and execution skills, with a key focus on store operations, campaigns, SOP compliance and operational discipline.
Key Responsibilities
Coordinate with stores on a daily basis regarding sales, operations, staffing, stock and other business requirements .
Monitor and follow up on day-to-day store operations to ensure smooth functioning.
Ensure timely communication and execution of business updates, policies, processes and operational guidelines across stores.
Track store-level data including sales, stock movement, operational issues and compliance reports .
Follow up with stores for daily/weekly reports, stock audits and other operational requirements.
Coordinate and support stores in the execution of campaigns, promotions, launches and seasonal activities .
Ensure campaigns and promotional activities are executed on time and as per the defined guidelines .
Handle and resolve day-to-day operational queries raised by store teams and coordinate with relevant departments when required.
Monitor adherence to SOPs and retail processes across all stores.
Document, update and circulate SOPs and process guidelines as required.
Identify process gaps, operational deviations and recurring issues, and escalate them to the concerned stakeholders.
Support the rollout of new or revised processes/SOPs and ensure proper implementation at store level.
Maintain accurate records of store communications, follow-ups, reports and operational activities.
Coordinate with internal teams such as Sales, HR, VM, Marketing, Accounts and Supply Chain to ensure smooth store operations.
Required
Skills & Qualifications
Experience in retail operations, store coordination, backend operations or process execution .
Strong communication, coordination and follow-up skills.
Good proficiency in MS Excel and basic reporting .
Ability to manage multiple stores, priorities and timelines simultaneously.
Strong attention to detail and a process-driven mindset .
Good problem-solving and stakeholder management skills.
Ability to work in a fast-paced retail environment and ensure timely and accurate execution .
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