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Service Lead - Fiber

Job in Kolkata, West Bengal, India
Listing for: Jio
Full Time position
Listed on 2026-01-01
Job specializations:
  • Trades / Skilled Labor
    Field/Service Technician
Job Description & How to Apply Below
Position: Service Lead - Jio Home Fiber
We at Jio are hiring for Home Connect Master Supervisor - service lead for Jio Home fiber for Newtown Rajarhat area.

Key requirements are
1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)
2.

Experience of 5-8 years

Job Description
Drive home connect and care operations in the assigned territory
Source and train technicians by teeing up with target colleges
Conduct classroom and on the job trainings for technicians
Mentor and guide technicians to enhance productivity
Ensure zero defect execution of home connect activity
Drive home connect installation and fault repair related SLA
Ensure customer satisfaction
Ensure adherence to processes as per company defined SLAs

Skills and Competencies
Product service knowledge
Knowledge of IT tools usage
Speak local language
Planning and organizing skills
Team Management Skills
Execution excellence
Communication skills
Coaching skills
Customer focus
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