Accounts Receivable & Customer Service Associate

Accounts Receivable & Customer Service Associate# Accounts Receivable & Customer Service Associate DPI Corporate Office
- Kosciusko, MS 39090## Overview Position Type Full Time Job Shift Day Education  Level High School

Travel Percentage None Category Admin
- Clerical## Description At Dickerson Petroleum, Inc. we are a growing, privately owned company operating in Mississippi with a commitment to keep our customers and communities going! We will do this by focusing on solutions, maintaining commitment to our people and customers, and ensuring on-time delivery of goods and services. Our customers refuel with us through a fresh cup of coffee, a hot meal, clean restrooms, and quality fuel!
** Position Summary
** The Accounts Receivable & Customer Service Associate manages the Company's credit card servicing function and supports trade accounts receivable by providing detail-oriented customer service from customer setup through collections. This position also answers and directs customer calls and greets and assists visitors.
** Essential

Duties & Responsibilities
** The essential duties and responsibilities of this position include, but are not limited to:
* Responsible for all CFN and the Company's other internally managed cards, issues new and replacement cards.
* Answers questions and resolves customer card issues.
* Produces and sends statements to customers, posts customer receipts.
* Gathers, enters, and updates information for customer accounts.
* Assists with customer credit applications by sending credit inquiries, including D&B reports.
* Sets up new customers and locations in PDI.
* Assists with management of house account charges, posting, and collections.
* Prepares and processes monthly customer statements and accounts receivable reports.
* Resolves billing and payment discrepancies, files billed paperwork and posts customers payments.
* Assists customers with portal setup, questions, and navigating the customer portal.
* Answers phones, greets customers upon arrival, and meets company customer service standards.
* Maintains a clean, healthy, and stocked work environment according to company standards.
* Supports internal customers by maintaining office supplies, inventory, and mail pickup and distribution.
* Makes daily bank deposits and performs other related or administrative duties as assigned.## Qualifications
** Core Competencies
** The position is expected to demonstrate the following company-wide competencies:
* Maintains a professional appearance and presence.
* Demonstrates excellent customer service skills.
* Uses good verbal communication and active listening skills.
* Demonstrates a service-oriented approach by being willing to help others and anticipate customer needs.
* Demonstrates knowledge of the Company's products, services, and customer-related policies.
* Concentrates efforts on important priorities and attends to a broad range of activities.
* Values time and uses it effectively and efficiently.
* Pursues responsibilities with energy, drive, and a results-oriented approach.
** Required Qualifications
** To successfully perform the essential functions of this position, an individual must meet the following requirements:
* High school diploma or equivalent.
* Two or more years of experience in an office setting.
* Computer literacy with billing or accounting systems and Microsoft products such as Excel, Word, and Outlook.
** Preferred Qualifications
*** Previous experience in bookkeeping, accounts payable/accounts receivable, or billing.
* Experience in the Fuel, Transportation, and/or C-Store industry is a plus, but not required.
** Knowledge, Skills & Abilities
** The successful candidate should possess the following knowledge, skills, and abilities:
* Accurately record, track and reconcile transaction details.
* Knowledge of accounts receivable and basic accounting processes.
* Customer service, office management and administrative skills.
* Ability to use Microsoft Word, Outlook, and Excel.
* Ability to communicate effectively and listen actively.
* Ability to prioritize responsibilities and manage time effectively.
* Ability to work with billing or accounting systems and maintain accurate customer account information.
** Work Schedule
** Monday through Friday, 8:00 a.m. to 5:00 p.m. Some overtime may be required.
** Work Environment
** Corporate office environment with regular interaction with customers, visitors, and internal employees.
** Physical Requirements
*** Prolonged sitting in an office environment utilizing a computer…