E-commerce Operations & Customer Support Executive - Shopify

We are looking for a motivated, organised, and customer-focused  E-commerce Operations & Customer Support Executive  to join our growing and dynamic team  this role, you will support the smooth day-to-day operations of our e-commerce business while ensuring our customers receive excellent service. You will be involved in managing customer enquiries, processing and coordinating orders, handling Shopify-related tasks, and working closely with the team to keep our online operations running efficiently.

Key Responsibilities:

Manage day-to-day e-commerce and operational activities
Manage and process orders through  Shopify
Respond to customer enquiries and provide excellent customer support
Coordinate order processing, fulfilment, shipping, and delivery-related tasks
Assist with Shopify product, order, customer, and store management
Handle customer issues, returns, exchanges, and order-related queries
Support general e-commerce and administrative tasks
Communicate effectively with customers, suppliers, shipping partners, and team members
Identify operational issues and help find practical solutions
Help ensure a smooth and positive customer experience
Ideal Candidate:
Previous experience working with e-commerce platforms, specifically Shopify, is required
Good understanding of Shopify order management and day-to-day store operations
Previous experience in  e-commerce operations, customer support, or online retail
Strong communication and customer service skills
Well-organised and able to manage multiple tasks efficiently
Good problem-solving skills and strong attention to detail
Comfortable working with online tools, systems, and e-commerce software
Able to work independently and take ownership of assigned tasks
Positive attitude, willingness to learn, and ability to work as part of a team