Store Manager, Retail & Store Manager

The Store Manager will be responsible for the overall management and performance of the Wonder chef Exclusive Brand Outlet. This includes achieving sales targets, ensuring high levels of customer satisfaction, managing staff performance, maintaining store standards, and ensuring smooth daily operations.

Key Responsibilities:

1. Sales & Target Achievement
Drive store sales to meet and exceed targets
Ensure upselling and cross-selling of products
Monitor daily/weekly/monthly sales reports and take corrective actions
2. Customer Experience
Ensure a premium and personalized customer experience
Handle customer queries and resolve complaints promptly
Train staff to offer product demos and provide informed recommendations
3. Store Operations
Oversee daily operations including opening/closing, cash handling, and stock checks
Ensure proper merchandising and visual presentation of the store
Coordinate with the warehouse for timely replenishment of stock
4. Team Management
Recruit, train, and manage the store team
Allocate duties and set individual sales targets
Conduct regular team reviews and performance appraisals
5. Inventory & Reporting
Maintain optimal stock levels and reduce shrinkage
Ensure timely inward and outward entry of stock
Generate daily sales reports, inventory updates, and customer feedback logs

Skills:

Strong communication and interpersonal skills
Leadership and team management abilities
Proficient in MS Office, billing systems, and POS software
Customer-focused with a sales-driven mindset

Preferred candidate profile:
3 TO 5 years of experience in retail operations, preferably in consumer durables, home appliances, or lifestyle brands
Prior experience in handling EBOs or premium brand outlets is an advantage cify required role expertise, previous job experience, or relevant certifications.