Independent Contractor - Retail Warranty Auditor

INDEPENDENT CONTRACTOR - Retail Warranty Auditor

US Remote, US

What You’ll Do

• Conduct detailed warranty audits at assigned dealerships—reviewing repair orders, technician stories, parts management, and authorization documentation.
• Identify out-of-compliance conditions such as incomplete stories, incorrect op codes, unreturned causal parts, poor documentation, or unusual claim trends.
• Prepare narrative-rich audit reports summarizing findings, evidence, and corrective actions.
• Educate warranty staff and service management to improve accuracy and prevent repeat issues.
• Analyze dealership warranty KPIs and identify hidden trends or risk indicators.
• Lead follow-up reviews to ensure corrective actions have been implemented.
• Represent DEKRA and OEM expectations with professionalism in every dealership interaction.

What You’ll Bring

• At least 3 years of formal warranty audit experience, including direct experience auditing dealership warranty claims, repair orders, technician stories, parts management, authorization documentation, and related warranty compliance records.
• 10+ years of automotive experience with strong proficiency in warranty processes.
• Experience working with OEM warranty policies, dealership service departments, warranty administrators, service management, and/or OEM field teams.
• Experience as an OEM franchise Service Department Manager, OEM field representative, warranty auditor, warranty compliance specialist, or similar role is strongly preferred.
• Proven ability to review warranty claims, identify compliance gaps, document findings, and prepare clear audit summaries.
• Strong communication, documentation, and Excel/reporting skills.
• Familiarity with LEAN/Kaizen/5S is desired; LEAN Expert/Six Sigma certification is a plus.
• Ability to speak English fluently.

A Typical Week In This Role:

• 3–4 days onsite at dealerships conducting audits, interviewing staff, and gathering documentation.
• 1–2 days reviewing claims, preparing audit summaries, analyzing KPIs, and reporting results.
• Frequent collaboration with OEM field teams regarding dealer progress, policy interpretation, and network risk patterns.

Physical Considerations:

• Must be able to work in a variety of client locations, environments, and conditions. This may include climbing stairs, walking long distances, walking on rough and uneven terrain, walking through client work facilities, working in heat/cold conditions, indoors and outdoors.
• Must be able to withstand the rigors of extensive travel.
• May require difficult travel and long periods of driving.
• Ability to move and conduct work with full range of motion.
• Ability to lift 25-50lbs (luggage).
• Extended periods of computer-based work.