Customer Success Manager

Nasoft is hiring for one of its clients, a leading company specializing in Accounting and ERP Services.

We are currently looking for a detail-oriented and client-focused Account Manager with a strong accounting background to manage and maintain long-term client relationships, ensure accurate account management, and facilitate smooth coordination between clients and internal teams.

The ideal candidate will have strong communication and interpersonal skills
, along with a solid understanding of accounting principles, invoicing, payments, and account reconciliation
. The candidate should also be highly organized, detail-oriented, and capable of effectively managing multiple client accounts and priorities.

• Manage and maintain strong, professional relationships with assigned clients
• Act as the main point of contact for clients regarding account-related matters
• Follow up with clients on invoices, payments, outstanding balances, and collections
• Prepare, review, and track invoices and account statements
• Monitor client accounts and ensure accurate and up-to-date financial records
• Perform account reconciliations and identify discrepancies when needed
• Coordinate with the Finance and Accounting teams to resolve payment and billing issues
• Follow up on overdue payments and maintain accurate records of collection activities
• Handle client inquiries related to invoices, payments, balances, and account statements
• Prepare regular account reports and provide updates on account status
• Ensure all client transactions and account information are properly documented
• Support the preparation of financial reports and account summaries when required
• Identify potential account issues and elevate them to the relevant team when necessary
• Coordinate with Sales, Finance, Operations, and other internal teams to ensure a smooth client experience
• Maintain confidentiality and accuracy when handling client and financial information

• Bachelor's degree in Business Administration, or a related field
• 2-3 years of relevant experience in Sales Account Manager or a similar role
• Strong communication and client relationship management skills
• Excellent follow-up and organizational skills
• Strong attention to detail and accuracy
• Good analytical and problem-solving skills
• Proficiency in Microsoft Excel and accounting/ERP systems
• Ability to manage multiple accounts and priorities effectively
• Good command of English, both written and spoken
• Previous experience in a client-facing role
• Experience working with international clients or handling accounts in different currencies
• Experience with CRM, ERP, or accounting software
• Strong negotiation and follow-up skills, particularly in payment collection

• Working days : 5 days / week
• Working hours : 8h
• Social Insurance Provided
• Medical Insurance provided
• Working Model :
  Onsite
• Working Location :
  Kuwait