Certified System Technician – Mercedes Benz

Key Responsibilities

• Accepting, transferring, and explaining the workshop order and checking the order contents.
• Recording the processing time and checking the vehicle history.
• Finding the vehicle, driving to the workplace, and protecting the vehicle from contamination
• During the preliminary diagnosis, using checklists to check and document proper completion of the individual work steps.
• Performing difficult and complex diagnoses in your respective specialization using the latest diagnostic technologies, processes/methods, and procedures.
• Independently performing complex removal and assembly procedures, including adjustment operations, with your own quality check (e.g., repairs to automatic transmissions or remedies for engine running complaints).
• Installing comprehensive and complex components and systems in the vehicle, networking them with the vehicle systems, and professionally commissioning them (e.g., telematics, stationary heaters, trailer hitches, etc., depending on your specialization).
• Independently planning and performing all types of complex repair operations that are required to restore system functions, while using all of the available workshop information systems.
• As a part of the parts support process, selecting the parts from the catalog and generating a parts request list.
• Cooperating in the registration of required parts and vehicle identification.

• Diploma or Bachelor in Automotive / Mechanical Engineering.

• Minimum 3–5 years of experience as a trained and certified Technology Specialist in the automotive service field, preferably within Mercedes-Benz service, or proof of comparable technical competencies.

• Excellent listening, communication skills & problem-solving skills.
• Able to demonstrate a record of providing first-class customer service.
• Knowledge of automotive workshop operations.
• Practical experience with the vehicle systems in your category.

• Preferred Language:
  English
• Job Country:
  Kuwait
• Duty Shift / Timings:
  One Shift / 08:00 AM to 05:00 PM / 09:00 AM to 06:00 PM