Customer Support Agent; Bilingual – Arabic & English
Job in
Kuwait City, Kuwait
Listed on 2026-06-09
Listing for:
Bleems
Full Time
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are seeking a bilingual Customer Support Agent to join our team. The ideal candidate will handle customer inquiries via email and Whats App, using Zendesk as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience.
Key Responsibilities- Respond to customer inquiries promptly via email and Whats App.
- Troubleshoot and resolve product-related issues or escalate them to the technical team.
- Manage and track tickets through Zendesk.
- Create and maintain a knowledge base, canned responses, and FAQs.
- Collect customer feedback and report recurring issues to management.
- Ensure customer satisfaction through empathetic, solution-driven communication.
- Fluent in Arabic & English (written and spoken).
- 1–3 years of experience in customer support (SaaS or tech product experience is a plus).
- Familiarity with Zendesk or similar helpdesk/ticketing systems.
- Excellent communication, problem-solving, and multitasking skills.
- Comfortable working in a fast-paced and technology-driven environment.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×