Call Center Agent – Laundry Pickup & Delivery Services

Call Center Agent – Laundry Service

We are hiring a Call Center Agent for a laundry company in Kuwait.

• Position: Call Center Agent
• Industry: Laundry / Customer Service
• Location: Shuwaikh, Kuwait
• Job Type: Full-time
• Salary: Base salary + commission (base salary approximately 250 KD)

• Answer customer calls and Whats App messages professionally.
• Take laundry pickup and delivery orders.
• Coordinate with drivers and the operations team.
• Follow up with customers regarding order status, complaints, and requests.
• Enter customer details and order information accurately in the system.
• Handle customer issues politely and provide proper solutions.
• Maintain good communication with the team to ensure smooth daily operations.
• Support the team in increasing orders and maintaining customer satisfaction.

• Arabic language is mandatory.
• Good English communication skills.
• Previous call center or customer service experience preferred.
• Basic computer knowledge.
• Must be polite, organized, and able to work under pressure.
• Must be available for onsite work in Shuwaikh.
• Must be flexible to work day or night shifts as per company requirements.
• Must be committed to strict attendance and assigned shift timings.
• Experience in laundry, delivery, or customer service is a plus.

• 10-hour shift per day.
• Shift-based duty.
• Day or night shifts as per company requirements.

• 2 days off per month, rotational as per schedule.

• Strict adherence to assigned shift timings and attendance policies.
• High accuracy in order entry, with minimal to zero errors expected.
• Professional and respectful communication with customers at all times.
• Fast response time across calls and messages.
• Full confidentiality and compliance with company policies.

• Base salary + commission.
• Commission will be based on performance and order targets.
• Final package to be discussed based on experience.

Please send your CV to Whats App at .