Senior Call Center Agent
Job in
Kuwait City, Kuwait
Listed on 2026-07-03
Listing for:
V-Thru
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Senior Call Center Agent
Job Responsibilities:
- Obtains client information by answering telephone calls & answering (live chat) as per company policy.
- Informs clients by explaining procedures, answering questions & providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Answer incoming calls and respond to customer’s (live chat)
- Management and resolving customer complaints
- Identify and elevate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software.
- Document all call information according to standard operating procedures.
- Complete call logs and reports.
Skills:
- Professionalism
- Multi-tasking
- Proficient in relevant computer applications
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
Position Requirements
10+ Years
work experience
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